Snap Recalls Lithium-Ion Battery Sold for Pixy Flying Cameras Due to Fire Hazard
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9832.
This recall involves the rechargeable lithium-ion battery sold with the pocket-sized Pixy Flying Camera. The battery was sold separately and paired with the Pixy, which takes pictures and videos and measures about five inches long by four inches wide. The Pixy and battery are both yellow in color. The battery measures about three inches long and half of an inch wide.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9832.
Consumers should immediately stop using the Pixy Flying Camera, remove the battery and stop charging it. Consumers should then visit www.pixy.com for instructions on how to participate in the recall, receive a refund of the purchase price, and dispose of the battery in accordance with local and state regulations. The Pixy flying camera and other Pixy accessories are also separately eligible for a refund of the purchase price.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Online At Pixy.com And Amazon.com From May 2022 Through December 2023 For Between $185 And $250 For The Pixy Flying Camera Or "flight Pack" Bundle, Between $40 And $50 For The Extra Charger/battery, And Between $16 And $20 For The Battery Sold Separately. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9832.
Snap's recall hotline at 800-269-6990 24 hours a day, or email at support@pixy.com or online at https://support.pixy.com/recall or go to www.pixy.com and click on "Recalls" at the bottom of the page for more information. Snap is contacting all known purchasers directly.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Online At Pixy.com And Amazon.com From May 2022 Through December 2023 For Between $185 And $250 For The Pixy Flying Camera Or "flight Pack" Bundle, Between $40 And $50 For The Extra Charger/battery, And Between $16 And $20 For The Battery Sold Separately. Recall FAQ
Online At Pixy.com And Amazon.com From May 2022 Through December 2023 For Between $185 And $250 For The Pixy Flying Camera Or "flight Pack" Bundle, Between $40 And $50 For The Extra Charger/battery, And Between $16 And $20 For The Battery Sold Separately. is the subject of a batteries & power recall: Snap Recalls Lithium-Ion Battery Sold for Pixy Flying Cameras Due to Fire Hazard. The notice was published on February 1, 2024 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 71,000 units are potentially affected.