Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert)
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9810.
This recall involves Pella's Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9810.
Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Authorized Distributors Nationwide, Including Pella Window And Door Stores, Lowe's, Abc Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, Mccoy's Building Supply, National Lumber, And The Carter Companies Stores Nationwide From January 2021 Through July 2023 For Between $700 And $10,000 Per Window. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-9810.
Pella toll-free at 888-276-7624 between 8 a.m. and 5 p.m. ET Monday through Friday, or online at www.pella.com and click on "Recall Notice" for more information, or at www.PellaHingeRecall.expertinquiry.com to check the serial number to see if the window is included in the recall.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Authorized Distributors Nationwide, Including Pella Window And Door Stores, Lowe's, Abc Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, Mccoy's Building Supply, National Lumber, And The Carter Companies Stores Nationwide From January 2021 Through July 2023 For Between $700 And $10,000 Per Window. Recall FAQ
Authorized Distributors Nationwide, Including Pella Window And Door Stores, Lowe's, Abc Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, Mccoy's Building Supply, National Lumber, And The Carter Companies Stores Nationwide From January 2021 Through July 2023 For Between $700 And $10,000 Per Window. is the subject of a consumer products recall: Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert). The notice was published on December 21, 2023 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 12,000 units are potentially affected.