Otis Elevator Company Recalls to Inspect Private Residence Elevators Due to Entrapment Hazard; Risk of Serious Injury or Death to Young Children
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8972.
This recall involves Otis private residence elevators purchased before 2012 and CemcoLift private residence elevators purchased from 1999 to 2012. The elevators are used in consumers' homes.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8972.
Consumers should disable or block children's access to any Otis or CemcoLift private residence elevator and contact Otis to schedule a free inspection and the installation of space guard(s), if necessary.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Otis Private Residence Elevators And Parts Were Sold To Independent Third-party Contractors And, Occasionally, Directly To Consumers Through 2012. Otis Sold Cemcolift Private Residence Elevators And Parts To Independent Third-party Contractors, And Occasionally, Directly To Consumers From Approximately 1999 To 2012. Otis And Cemcolift Private Residence Elevators Cost Approximately $20,000 To Purchase And Install. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8972.
Otis at 800-233-6847 from 8 a.m. to 5 p.m. ET Monday through Friday or online at www.otis.com and click on “IMPORTANT SAFETY INFORMATION - PRIVATE RESIDENCE ELEVATORS” for more information.
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If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Otis Private Residence Elevators And Parts Were Sold To Independent Third-party Contractors And, Occasionally, Directly To Consumers Through 2012. Otis Sold Cemcolift Private Residence Elevators And Parts To Independent Third-party Contractors, And Occasionally, Directly To Consumers From Approximately 1999 To 2012. Otis And Cemcolift Private Residence Elevators Cost Approximately $20,000 To Purchase And Install. Recall FAQ
Otis Private Residence Elevators And Parts Were Sold To Independent Third-party Contractors And, Occasionally, Directly To Consumers Through 2012. Otis Sold Cemcolift Private Residence Elevators And Parts To Independent Third-party Contractors, And Occasionally, Directly To Consumers From Approximately 1999 To 2012. Otis And Cemcolift Private Residence Elevators Cost Approximately $20,000 To Purchase And Install. is the subject of a children's products recall: Otis Elevator Company Recalls to Inspect Private Residence Elevators Due to Entrapment Hazard; Risk of Serious Injury or Death to Young Children. The notice was published on December 17, 2020 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 5,000 units are potentially affected.