Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8949.
This recall involves the model year 2020 aluminum frames on Santa Cruz models Nomad 4a Aluminum, Bronson 3a Aluminum and the 5010 3a Aluminum and Juliana models Roubion 3a Aluminum and Furtado 3a Aluminum. The Nomad 4a Aluminum is black or eggplant (purple) color; the Bronson 3a Aluminum is red tide or olive color, and the 5010 3a Aluminum is dark gray and robins egg (light blue). The Roubion 3a Aluminum is maritime gray and the Furtado 3a Aluminum is fog (light gray). The name "Santa Cruz" or "Juliana" appears on the downtube of the bicycle frame. The model names appear in different locations on the front and rear triangles, depending on the model. Only frames without six small indents above the first letter of the serial number are included in this recall. The serial number is located on the bottom bracket shell.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8949.
Consumers should immediately stop using the recalled bicycles with aluminum frames and contact the firm to arrange for a free inspection. Consumers with affected frames can choose either a free replacement aluminum frame or a refund voucher for the value of the recalled frame.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Bicycle Stores Nationwide And Specialty Online Retailers From June 2019 Through October 2020 For About $2,000 For Frames Sold Separately And About $3,500 To $4,300 For Complete Bikes With The Aluminum Frames. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8949.
Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5p.m. PT Monday through Friday, by email at qualityassurance@santacruzbicycles.com or online at http://www.santacruzbicycles.com and click on the “Product Recall” link for more information.
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The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
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If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Bicycle Stores Nationwide And Specialty Online Retailers From June 2019 Through October 2020 For About $2,000 For Frames Sold Separately And About $3,500 To $4,300 For Complete Bikes With The Aluminum Frames. Recall FAQ
Bicycle Stores Nationwide And Specialty Online Retailers From June 2019 Through October 2020 For About $2,000 For Frames Sold Separately And About $3,500 To $4,300 For Complete Bikes With The Aluminum Frames. is the subject of a bicycles & wheeled sports recall: Santa Cruz Bicycles Recalls Bicycles with Aluminum Frames Due to Fall Risk. The notice was published on November 25, 2020 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 2,900 units are potentially affected.