Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8836.
The recalled charging cables were sold individually and with some Relay Screenless Communication devices. The cables are three feet long with a USB Type-A male connector on one end and a charging head on the opposite end. The charging head has a 5 pin pattern (5 in-line "pogo" pins) that allows it to charge Republic's Relay device. The charging head has a magnet that aids in mating the pins on the charging head with the contacts on the device. Affected charging cables do not have the Relay logo on the back of the portion of the charging head that connects to the Relay device. This recall only applies to cables sold with some Relay devices and cables sold separately from May 2018 through May 2019. After October 2018, Relay devices were manufactured and packaged with cables containing additional circuitry in the charging head to address the overheating risk.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8836.
Consumers should immediately stop using the recalled charging cables and contact Republic Wireless for a free replacement charging cable. Republic Wireless is contacting consumers of affected products who have active accounts to provide free replacement cables. Customers who purchased a Relay device but do not currently have an active account can contact Republic Wireless to determine if they have an affected product and to obtain a free replacement.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Relay Devices Packaged With Recalled Charging Cables Were Sold At Relaygo.com, Target, And Amazon Beginning In May 2018 For Between $49 To $100. Individual Recalled Cables Were Sold On Relaygo.com For About $15.00 From May 2018 Through May 2019. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8836.
By email at support@relaygo.com, online at www.relaygo.com/cableinfo or at www.relaygo.com and click on “Support Documentation” and then “Important Notice About Relay Charging Cables”, or call Republic Wireless toll-free at 833-832-0053.
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If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Relay Devices Packaged With Recalled Charging Cables Were Sold At Relaygo.com, Target, And Amazon Beginning In May 2018 For Between $49 To $100. Individual Recalled Cables Were Sold On Relaygo.com For About $15.00 From May 2018 Through May 2019. Recall FAQ
Relay Devices Packaged With Recalled Charging Cables Were Sold At Relaygo.com, Target, And Amazon Beginning In May 2018 For Between $49 To $100. Individual Recalled Cables Were Sold On Relaygo.com For About $15.00 From May 2018 Through May 2019. is the subject of an electronics recall: Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards. The notice was published on June 17, 2020 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 15,000 units are potentially affected.