Additional Incidents Prompt Johnson Health Tech to Reannounce Recall of Matrix Fitness Ascent Trainers and Ellipticals Due to Fire Hazard (Recall Alert)
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8364.
This recall involves previously recalled Matrix Fitness Ascent trainers® and Elliptical trainers installed from November 2011 through December 2012. All Ascent trainers and ellipticals have a swing-arm handle design, with pedals that rotate in an elliptical path. Units also have stationary handlebars. The Ascent Trainers® are similar to the elliptical machines, but include an incline function. Users operate the machines in a standing position. The ellipticals are black and silver-colored. The Ascent trainers are also black and silver-colored with an orange accent color on the machine's body and foot pedals. "Matrix" is printed on the machines body and handlebars. When assembled, the machines are about 70" high x 29" wide and 68" long. The machines involved in this recall have a decal at the center/bottom of the units with model numbers beginning with A-3x, A-5x/7x, or E-3x/5x/7x. This recall includes units with serial numbers beginning with EP304, EP306, or EP308, and with date codes of 1208 (YYMM) or prior.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8364.
Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Machines can be used in self-powered mode without needing to be plugged into an electrical outlet. Johnson is contacting purchasers of the recalled ellipticals directly
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Johnson Health Tech North America To Dealers, Commercial Fitness Facilities Such As Health Clubs And Military Facilities Nationwide From November 2011 Through December 2012 For Between $6,000 To $11,000 Depending On Console Installed. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8364.
Johnson Health Tech North America toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Johnson Health Tech North America To Dealers, Commercial Fitness Facilities Such As Health Clubs And Military Facilities Nationwide From November 2011 Through December 2012 For Between $6,000 To $11,000 Depending On Console Installed. Recall FAQ
Johnson Health Tech North America To Dealers, Commercial Fitness Facilities Such As Health Clubs And Military Facilities Nationwide From November 2011 Through December 2012 For Between $6,000 To $11,000 Depending On Console Installed. is the subject of a sports & recreation recall: Additional Incidents Prompt Johnson Health Tech to Reannounce Recall of Matrix Fitness Ascent Trainers and Ellipticals Due to Fire Hazard (Recall Alert). The notice was published on July 31, 2018 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 3,000 units are potentially affected.