HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8226.
This recall involves lithium-ion batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8226.
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Best Buy And Other Stores And Authorized Dealers Nationwide And Online At Www.amazon.com, Www.hp.com And Other Websites. The Batteries Were Shipped In Notebook Computers And Mobile Workstations Sold From December 2015 Through December 2017 For Between $300 And $4,000. The Batteries Were Also Sold Separately For Between $50 And $90. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8226.
HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click “Recalls” for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Best Buy And Other Stores And Authorized Dealers Nationwide And Online At Www.amazon.com, Www.hp.com And Other Websites. The Batteries Were Shipped In Notebook Computers And Mobile Workstations Sold From December 2015 Through December 2017 For Between $300 And $4,000. The Batteries Were Also Sold Separately For Between $50 And $90. Recall FAQ
Best Buy And Other Stores And Authorized Dealers Nationwide And Online At Www.amazon.com, Www.hp.com And Other Websites. The Batteries Were Shipped In Notebook Computers And Mobile Workstations Sold From December 2015 Through December 2017 For Between $300 And $4,000. The Batteries Were Also Sold Separately For Between $50 And $90. is the subject of an electronics recall: HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards. The notice was published on January 4, 2018 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 50,000 units are potentially affected.