FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert)
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8121.
This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8121.
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact The Refurbished Cellphones Were Distributed By Fedex Supply Chain And Provided As Replacement Phones Only Through At&t's Insurance Program Between December 2016 And April 2017. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8121.
FedEx Supply Chain at 800-338-0163 from 9 a.m. to 6 p.m. ET Monday through Friday or online at www.exchangemybattery.com for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
The Refurbished Cellphones Were Distributed By Fedex Supply Chain And Provided As Replacement Phones Only Through At&t's Insurance Program Between December 2016 And April 2017. Recall FAQ
The Refurbished Cellphones Were Distributed By Fedex Supply Chain And Provided As Replacement Phones Only Through At&t's Insurance Program Between December 2016 And April 2017. is the subject of an electronics recall: FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert). The notice was published on August 16, 2017 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 10,200 units are potentially affected.