Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazards (Recall Alert)
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8106.
This recall involves Nestlé Waters AccuPure floor-standing filtration dispenser with model number HB215-3G (black) and model number HW215-3G (white). They measure 44.6 inches tall by 12.5 inches wide. The units connect to the customer location's plumbing system, draw and filter water from the local system, and then dispense the filtered water through the unit. The upper front panels of the units have an "AccuPure" logo and an illuminated clock display. The model number can be found on a white sticker on the back of the dispenser.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8106.
Consumers should immediately unplug the water dispensers and stop using them. Nestlé Waters is contacting consumers directly to schedule installation of a replacement unit. Consumers with questions should contact Nestlé Waters.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact These Units Were Sold And Rented To Businesses Nationwide From April 2011 Through April 2017 As Part Of Individual Service Contracts With Nestlé Waters. A Limited Number Of Units Were Purchased By These Consumers For Between $700 And $900, Depending On The Filtration System Used. Nestlé Waters Does Not Sell Or Provide These Units At Retail. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-8106.
Nestlé Waters toll-free at 844-895-9691 from 8 a.m. to 9 p.m. ET Monday through Friday, 8 a.m. to 4 p.m. ET Saturday or online at www.readyrefresh.com and click on "Safety & Storage" at the bottom of the page for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
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If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
These Units Were Sold And Rented To Businesses Nationwide From April 2011 Through April 2017 As Part Of Individual Service Contracts With Nestlé Waters. A Limited Number Of Units Were Purchased By These Consumers For Between $700 And $900, Depending On The Filtration System Used. Nestlé Waters Does Not Sell Or Provide These Units At Retail. Recall FAQ
These Units Were Sold And Rented To Businesses Nationwide From April 2011 Through April 2017 As Part Of Individual Service Contracts With Nestlé Waters. A Limited Number Of Units Were Purchased By These Consumers For Between $700 And $900, Depending On The Filtration System Used. Nestlé Waters Does Not Sell Or Provide These Units At Retail. is the subject of a consumer products recall: Nestlé Waters North America Recalls AccuPure Water Dispensers Due to Fire and Burn Hazards (Recall Alert). The notice was published on July 28, 2017 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 12,300 units are potentially affected.