Polycom, Inc. Recalls Wireless Conference Phone Batteries Due to Fire Hazard
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-4316.
The recalled battery packs were supplied by Gold Peak Industries Ltd. and sold with Polycom's SoundStation2W wireless conference phones from December 1, 2007 until May 2, 2008, and separately as replacement battery packs during the same time period. The SoundStation2W part numbers and SKU numbers are printed on the underside of the telephone and include the following models: Part Number SKU Number 2201-67800-022 2200-07800-001 2201-67880-022 2200-07880-001 SoundStation2W recalled battery pack part numbers, SKU numbers and date codes are as follows: Part Number SKU Number Date Code 1520-07803-003 2200-07803-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) 1520-07804-003 2200-07804-002 GP1207, GP0108, GP0208, GP0308 (December 2007 through March 2008) The battery packs have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery pack part numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the part number printed on the white label of the battery.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-4316.
Consumers should immediately remove the battery pack from their SoundStation2W wireless conference phone. Once the battery pack is removed, consumers can still use their conference phone by keeping the charger plugged into the unit. Consumers should not attempt to use battery packs other than those supplied by Polycom in the unit. Consumers should contact Polycom for a free replacement battery pack.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Authorized Dealers Nationwide Through Catalogs, Online, Telesales, Office Supply Stores, The Polycom Web Store, And Fry's Electronics Retail Locations From December 2007 Through May 2, 2008 For Between $700 And $900. Replacement Battery Packs Were Sold For Between $50 And $90 Through The Same Outlets. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-4316.
For additional information, contact Polycom, Inc. at (800) 963-7627 between 9 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's Web site at www.polycom.com/2WBattery
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Authorized Dealers Nationwide Through Catalogs, Online, Telesales, Office Supply Stores, The Polycom Web Store, And Fry's Electronics Retail Locations From December 2007 Through May 2, 2008 For Between $700 And $900. Replacement Battery Packs Were Sold For Between $50 And $90 Through The Same Outlets. Recall FAQ
Authorized Dealers Nationwide Through Catalogs, Online, Telesales, Office Supply Stores, The Polycom Web Store, And Fry's Electronics Retail Locations From December 2007 Through May 2, 2008 For Between $700 And $900. Replacement Battery Packs Were Sold For Between $50 And $90 Through The Same Outlets. is the subject of an electronics recall: Polycom, Inc. Recalls Wireless Conference Phone Batteries Due to Fire Hazard. The notice was published on June 5, 2008 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 5,800 units are potentially affected.