Elmo USA Corp. Recalls Visual Presenters Due to Fire Hazard
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-4107.
Visual presenters capture images to LCD panels, LCD projectors and TV monitors. The recall includes presenters sold under the ELMO, Epson, Doar Communications, Vtel and Tandberg brand names. The presenters were manufactured between December 1993 and December 2003. The manufacturer information is located on the side, rear and bottom of the main body of the following ELMO model numbers, EV-500AF, EV-400AF, EV-6000AF, EV-8000AF, HV-5000XG, HV-7000SX, HV-8000SX, EV-4400AF, HV-5100XG and Epson model ELPDC02.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-4107.
Consumers should stop using the recalled visual presenters immediately and contact Elmo USA for all models except Epson. All Epson owners should contact Epson. Consumers with recalled units will receive a free inspection and repair.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Elmo Dealers, Office Supply Stores And Other Retailers Nationwide From December 1993 To June 2006 For Between $2,600 And $9,000. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-4107.
For additional information, contact Elmo USA at (877) 275-3566 between 9 a.m. and 5 p.m. ET Monday through Friday or visit the firm's Web site at www.elmousa.com. Epson customers should contact Epson at (800) 444-1498 between 7 a.m. and 5 p.m. PT Monday through Friday or visit the firm's website at www.epson.com
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Elmo Dealers, Office Supply Stores And Other Retailers Nationwide From December 1993 To June 2006 For Between $2,600 And $9,000. Recall FAQ
Elmo Dealers, Office Supply Stores And Other Retailers Nationwide From December 1993 To June 2006 For Between $2,600 And $9,000. is the subject of an electronics recall: Elmo USA Corp. Recalls Visual Presenters Due to Fire Hazard. The notice was published on November 21, 2007 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 54,000 units are potentially affected.