Gamewell-FCI Recalls to Upgrade Software Used with Fire Alarm System Control Panels
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-3838.
The software upgrade involves the Gamewell-FCI model 600 Series control panel using System Sensor compatible line cards, SmartScan. These panels are components of the Gamewell-FCI 600 Series fire alarm system. They provide the signaling line circuits and display information for the system.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-3838.
Gamewell-FCI is contacting customers directly and providing a free firmware software upgrade.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Authorized Distributors Nationwide From October 2004 Through May 2007 For Between About $400 And $3,500. Authorized Distributors Resold And Installed The Control Panels For Commercial End Users In Facilities Such As Hotels And Office Buildings. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-3838.
For additional information, contact Gamewell-FCI at (800) 633-1311 between 8 a.m. and 5 p.m. ET Monday through Friday, or go to the firm's Web site at www.gamewell-fci.com
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
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If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Authorized Distributors Nationwide From October 2004 Through May 2007 For Between About $400 And $3,500. Authorized Distributors Resold And Installed The Control Panels For Commercial End Users In Facilities Such As Hotels And Office Buildings. Recall FAQ
Authorized Distributors Nationwide From October 2004 Through May 2007 For Between About $400 And $3,500. Authorized Distributors Resold And Installed The Control Panels For Commercial End Users In Facilities Such As Hotels And Office Buildings. is the subject of a toys recall: Gamewell-FCI Recalls to Upgrade Software Used with Fire Alarm System Control Panels. The notice was published on July 27, 2007 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 1,100 units are potentially affected.