CPSC, Crystal Mountain Water Cooler Corp. Announce Recall of Water Coolers
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2122.
The Hot & Cold Water Dispenser is an upright water dispenser, with two faucets. One faucet has a red lever and one faucet has a blue lever. The unit stands at 35 5/8 inches high (89.525 cm), weighs 36.43 pounds (16.56 kgs) and has a base area of 120.5 square inches (777.41 cm2). To determine if the water dispenser is subject to this recall, the serial number plate is located on the back at the top of the water dispenser. Only water coolers with serial numbers between 1199125 and 1100175 are included in the recall. The third and fourth digits of the serial number represent the year of production. Approximately eighty percent of the water dispensers were sold in the United States.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2122.
Consumers should turn off the hot tank power switch or simply unplug the units and contact Crystal Mountain to receive repair information. Consumers should have the serial number of their water cooler available at the time of the call.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Crystal Mountain And Its Distributors Sold These Water Coolers In The U.s. And Canada, From May 1999 Through July 2000, For About $300. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-2122.
Consumers may contact Crystal Mountain at (866) 678-4886 anytime to receive repair information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Crystal Mountain And Its Distributors Sold These Water Coolers In The U.s. And Canada, From May 1999 Through July 2000, For About $300. Recall FAQ
Crystal Mountain And Its Distributors Sold These Water Coolers In The U.s. And Canada, From May 1999 Through July 2000, For About $300. is the subject of a consumer products recall: CPSC, Crystal Mountain Water Cooler Corp. Announce Recall of Water Coolers. The notice was published on April 4, 2002 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 12,000 units are potentially affected.