Goal Zero Recalls Battery Packs Due to Fire Hazard
⚠ Critical Alert — Stop Using Immediately
This product has been flagged with severe risks (fire or burn). Stop using it now and contact the brand or CPSC for a refund, repair, or replacement.
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-1870.
This recall involves Goal Zero's Sherpa brand 50 and 120 rechargeable battery packs that are used to charge cell phones, tablets, laptops and other devices. The battery packs can be plugged into an A/C wall outlet, a 12-volt car charger or an attachable solar panel for recharging. The lithium ion iron phosphate battery packs are silver and black. Goal Zero and Sherpa 50 or 120 are printed on one side of the battery pack. The serial number is printed on the other side. Serial numbers that start with S/N 11002 or S/N 11102 are included in the recall. Sherpa 50 battery packs with serial numbers starting with S50 are not included in this recall.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-1870.
Consumers should immediately stop using the recalled battery packs and contact Goal Zero for a free replacement battery pack.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Rei And Other Sporting Goods Stores Nationwide And Online At Amazon.com And Goalzero.com From March 2010 Through November 2013 For Between $200 And $400. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-1870.
Goal Zero toll-free at (877) 897-3193 from 6 a.m. to 6 p.m. MT Monday through Friday or online at www.goalzero.com and click on "Product Notifications" for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Rei And Other Sporting Goods Stores Nationwide And Online At Amazon.com And Goalzero.com From March 2010 Through November 2013 For Between $200 And $400. Recall FAQ
Rei And Other Sporting Goods Stores Nationwide And Online At Amazon.com And Goalzero.com From March 2010 Through November 2013 For Between $200 And $400. is the subject of an electronics recall: Goal Zero Recalls Battery Packs Due to Fire Hazard. The notice was published on November 25, 2014 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 10,000 units are potentially affected.