Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10589.
This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10589.
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Individual Specialty Stores From March 2025 Through December 2025 For About $9,000. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10589.
Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.
About the U.S. Consumer Product Safety Commission
The CPSC protects consumers from injuries and deaths from thousands of types of consumer products — toys, furniture, electronics, appliances, and more.
Visit CPSC.gov →📣 Report an unsafe product to the CPSC
If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Individual Specialty Stores From March 2025 Through December 2025 For About $9,000. Recall FAQ
Individual Specialty Stores From March 2025 Through December 2025 For About $9,000. is the subject of a bicycles & wheeled sports recall: Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard. The notice was published on January 29, 2026 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 320 units are potentially affected.