Rinnai America Recalls Boilers Due to Carbon Monoxide (CO) Poisoning Hazard
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10293.
This recall involves Rinnai-brand i-Series Plus residential wall-mounted gas boilers with model numbers IP175S, IP199S, IP175199C and IP199199C. The top white label on the side of the boiler states MADE IN JAPAN and has the model numbers followed by a reference code in parenthesis, TYPE OF GAS NATURAL GAS and SERIAL NO. followed by letters and numbers. The boilers are rectangular and metal and have the name Rinnai printed in black near the top and a temperature display/keypad near the bottom of the front of the boiler.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10293.
Consumers should immediately stop using the recalled boilers and contact Rinnai to arrange to have a certified technician install the repair at no cost to the consumer. Consumers who must continue using the boiler while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Independent Heating And Plumbing Contractors And Wholesale Distributors Nationwide, And Online At Amazon.com, Homedepot.com And Lowes.com From September 2024 Through February 2025 For Between $3,900 And $5,000. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10293.
Rinnai America Corporation toll-free at 800-621-9419 from 8 a.m. to 8 p.m. ET Monday through Friday, email at recall@rinnai.us, or online at https://www.rinnai.us/support/recalls or at https://www.rinnai.us and click on "Recall" at the bottom of the page for more information.
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Independent Heating And Plumbing Contractors And Wholesale Distributors Nationwide, And Online At Amazon.com, Homedepot.com And Lowes.com From September 2024 Through February 2025 For Between $3,900 And $5,000. Recall FAQ
Independent Heating And Plumbing Contractors And Wholesale Distributors Nationwide, And Online At Amazon.com, Homedepot.com And Lowes.com From September 2024 Through February 2025 For Between $3,900 And $5,000. is the subject of a consumer products recall: Rinnai America Recalls Boilers Due to Carbon Monoxide (CO) Poisoning Hazard. The notice was published on June 5, 2025 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 2,030 units are potentially affected.