woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards
CPSC Recall Notice
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10091.
This recall involves the ORIGINAL 6 bicycles from model years 2016 to 2020 and OFF 5 & OFF AIR 5 and OFF 6 & OFF AIR 6 bicycles from model years 2019 to 2020. The bikes are designed for children between 10 and 14 years old. "woom" is displayed on the sides of the downtube in white letters. It is also visible on the front of the headtube. The ORIGINAL 6 bikes were sold in red, green, blue, purple, and yellow colors. The OFF mountain bikes were available in black frames with silver forks.
Corrective Action (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10091.
Consumers should immediately stop using the recalled bicycles and contact woom bikes USA for instructions on how to get a free replacement crankset. Consumers can use the online crank checker tool found at woom.com to determine if their bicycle is affected by the recall. Consumers with affected cranksets will be sent a free replacement that must be installed by a bike repair technician at their preferred bike shop. Reimbursement in the way of a check will be issued for the consumer's crank replacement expense upon submission of the repair receipt. All known purchasers are being contacted directly by woom.
✅ What you should do
- Stop using the product if you own it.
- Check the model number, lot code, or sell-by date against the recall notice above.
- Contact Online Exclusively At Http://www.woom.com U.s. From September 2016 Through October 2020 For Between $500 And $900. or the retailer where you bought it for a refund, replacement, or repair.
- For the most current official instructions, visit the CPSC recall page.
- If you've been hurt by this product, report the incident to CPSC.
Consumer Contact (per CPSC)
Source: U.S. Consumer Product Safety Commission (CPSC) — official agency notice for recall CPSC-10091.
woom Bikes USA toll-free at 855-966-6872 from 8 a.m. to 5 p.m. CT, Monday through Friday, or email at productsafetyUS@woom.com, or online at https://faq.us.woombikes.com/category/88-recall-notice or www.woom.com/en_US/ and click on "Safety and Recalls" at the bottom of the page and to register for the recall using the online crank checker tool.
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If you own this product and experienced a defect, near-miss, or injury, file a report with the CPSC. Consumer reports are the primary signal the agency uses to identify defect patterns and trigger future recalls. Your report is free, takes about 10 minutes, and can stay anonymous to the manufacturer.
Online Exclusively At Http://www.woom.com U.s. From September 2016 Through October 2020 For Between $500 And $900. Recall FAQ
Online Exclusively At Http://www.woom.com U.s. From September 2016 Through October 2020 For Between $500 And $900. is the subject of a children's products recall: woom Bikes USA Recalls Children's OFF, OFF AIR and ORIGINAL 6 Bicycles Due to Fall and Crash Hazards. The notice was published on November 14, 2024 by the U.S. Consumer Product Safety Commission (CPSC). Approximately 2,500 units are potentially affected.